Frequently Asked Questions

Our starting budget for full-service projects is $40,000. This is the amount you are ready to spend on purchasing for your project not including any design time.

If this is more than you are wanting to invest at this time we also offer virtual consultations and our Bespoke Box packages as well which are appropriate for a broader range of project budgets.

This is a new relationship for most of our clients and we strive to ensure it is a positive experience. Read more about our design process here.

I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects and can provide recommendations when necessary. Ariel Noelle Interiors does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.

You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. When appropriate you will receive a detailed Specification for items to be purchased direct. If you are interested in purchasing and installing pieces on your own our Bespoke Box packages would be a great fit.

I do all that I can to ensure you are receiving great pricing. We love when our clients give us budgets and promise to always present options that are within that budget. However, to search out the lowest price for every item I select for your project is not an efficient use of your money.  I work hard to find suppliers and vendors that I can stand behind the quality and customer service. I have built relationships over the past several years with my vendors who also work hard to provide competitive pricing.

I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. Here are some costs that you should expect to run into.  

Shipping, Receiving, & Storage: There is a lot of coordinating we do on the back end of procuring goods to ensure all pieces are installed at the same time to give you that blown-away wow-factor effect. Items incur initial freight and packaging charges, receiving and inspection fees at our commercial receiving warehouse, and storage for all your goods until everything has arrived and install day has been coordinated. We charge a flat 20% freight charge for all items to cover the costs of all shipping, receiving, and storage charges.

Delivery: Install day has finally arrived and we will coordinate our team of movers to deliver all the furnishings and goods to your home.

Unexpected labor:  Sometimes we as interior designers, can't possibly foresee everything.  Perhaps something was hidden behind a large family portrait on the walk-thru, or covered up by wallpaper, maybe that antique chandelier needs some work but it’s not clear how much until we have it sent to the workroom. Things come up and you've got to be flexible.

Expected labor: Vendors don't know how much time and effort it'll take until they see what they have to do. For example, maybe restoration work does need to be done on an antique, maybe the silk fabric needs knit-backing, perhaps a lantern needs powder-coating, or rewired.  Many of these things we can get estimates for, but until the work is completed it may not be possible to get an exact cost.

Minimum Fees: Sure you can order a yard of fabric, but it'll cost you extra with many vendors because of their minimum yardage requirements.  It may seem unfair, but it is time-consuming and not as lucrative to cut one yard as opposed to twenty. You'll also see minimum fees if purchasing from a wholesaler and not reaching their minimum order requirements.  And unfortunately, I often see vendors providing quotes without this minimum fee, only to have it show up on the invoice when you are ready to purchase.

Rush fees: If you want to be at the front of the line, you'll have to pony up.

Once you receive a Proposal you have 3 days to either accept or decline the item. Proposal approval will be captured at the time of payment using our payment portal.  No item will be ordered until approval and full payment have been received.

Clients wishing to pay by check may submit written approval via email or a signed copy of the proposal.

Most often orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are non-refundable.

A Specification is a document providing the details for you to purchase an item yourself. You will pay the vendor directly and coordinate your own logistics and delivery.

A Proposal is a document where we are requesting payment for items so that we can purchase the item on your behalf. Ariel Noelle Interiors is responsible for tracking the order until its arrival at our commercial warehouse and then coordinating its delivery and installation to your home.

Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Ariel Noelle Interiors go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It is our policy to not deliver items to clients’ homes directly or on multiple trips if at all possible.